Frequently Asked Questions
Are all Luxa Mart products 100% authentic?
Yes — absolutely. Every product sold by Luxa Mart is sourced exclusively from authorised luxury distributors and verified for authenticity before dispatch. We have a zero-tolerance policy for counterfeit goods.
Do you ship internationally?
Yes. We ship to 50+ countries worldwide. Free shipping on all orders over $150. Standard delivery takes 3–7 business days depending on your location.
How can I track my order?
Once your order ships you will receive a tracking number by email. You can track your order 24/7 via the courier’s website.
What is your return policy?
We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Contact info@luxamart.us to initiate a return.
Are prices in USD?
Yes, all prices are displayed in US Dollars (USD). Your card will be charged in USD and your bank may apply a conversion rate.
Is my payment information secure?
100%. We use 256-bit SSL encryption for all transactions. We never store your full card details. All payments are processed through secure, PCI-compliant payment gateways.
Can I cancel or change my order?
Contact us within 2 hours of placing your order at info@luxamart.us. After dispatch, orders cannot be modified but can be returned per our returns policy.
Do products come in original packaging?
Yes. All products are sold in their complete original manufacturer packaging, sealed and intact.