Returns & Refunds

When a Return May Be Considered

Returns may be considered when an order arrives damaged, incorrect, defective, or otherwise has an issue that should be reviewed by Luxa Mart.

Because products can differ by category and condition, return eligibility may depend on the specific product and circumstances of the order.

Please contact us before returning any item so we can review your request.

Keep Items in Their Original Condition

If a return is approved, the product should be kept in its original condition and packaging whenever possible.

Please avoid using, opening, altering, or discarding packaging associated with an item that you believe may need to be returned.

Received Something Damaged?

If your order arrives damaged, please contact Luxa Mart as soon as possible.

Include your order information and clear photographs of the product, packaging, and visible damage. This helps us review the issue and determine the appropriate resolution.

Received the Wrong Product?

If you received an item that does not match your order, please contact us before using or returning the product.

Provide your order details and photographs of the item received so our team can review the situation.

How Refunds Are Handled

If a refund is approved following our review, the applicable refund will be processed according to the circumstances of the order.

Refund processing and the time required for funds to appear in your account may depend on the original payment method and your financial institution.

Products That May Not Be Returnable

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, or other product-specific circumstances.

If you are unsure whether an item can be returned, contact Luxa Mart before opening, using, or sending the product back.

Returning an Approved Order

If Luxa Mart approves a return, our team will provide the relevant instructions for sending the product back.

Please wait for return instructions before shipping anything to us. This helps ensure that your return can be correctly identified and processed.

Need to Change or Cancel an Order?

If you need to make a change or request a cancellation, contact Luxa Mart as soon as possible.

Once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

What to Include When Contacting Us

To help us resolve your issue efficiently, please include your order number, the name used for the order, a description of the issue, and relevant photographs when appropriate.

Providing complete information allows our team to review the situation more efficiently.