Shipping & Delivery
From our shelves to your doorstep.
Order Processing
Once your order is successfully placed, our team prepares your items for shipment. Orders are carefully reviewed and packed before being handed to the appropriate shipping carrier.
Processing times may vary depending on product availability, order volume and other circumstances.
Please make sure your shipping address and contact information are accurate and complete before submitting your order.
Shipping Orders
Luxa Mart currently requires a minimum order value of $100 for shipping requests.
Orders below the applicable minimum may not qualify for shipping until the order value meets the required threshold.
Delivery Times
Delivery times can vary depending on the destination, shipping carrier, product availability, processing time and other circumstances outside our control.
Once your order has been dispatched, any available tracking information will be provided so you can follow the progress of your shipment.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses and other unforeseen circumstances may affect delivery.
Tracking Your Order
When tracking is available for your shipment, tracking information may be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after the shipment has been handed over.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact Luxa Mart as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.
Delayed or Lost Shipments
Although we work to ensure orders are handled carefully, shipping delays can occasionally occur after an order has left our facility.
If your shipment appears significantly delayed or you believe it may be lost, please contact our support team with your order details so we can assist.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents and contact Luxa Mart as soon as possible.
Providing photographs and your order information can help us review the issue and determine the appropriate next step.
Need Help With Your Delivery?
If you have a question about your order, shipping status or delivery, our customer support team is available to assist.
Please include your order number when contacting us so we can locate your order more efficiently.
We're here
when you need us.
Have a question about your shipment or need assistance with an order? Contact Luxa Mart and our team will be happy to help.
Carefully packed.
Thoughtfully delivered.
From checkout to delivery, we aim to make every part of your Luxa Mart experience simple and dependable.